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Guest Services Store

Book activities, walks, hire or get information

Visit Guest Services at our Retail and Rentals Store for bookings, check-ins and general enquiries.

We also offer a range of basic food items and personal necessities.

Opening Times:

Guest Services operates between 9.00am to 5.00pm 7 days a week.

You can contact Guest Services on 5165 1136 or

Services include:
  • Accommodation booking and check-in/out
  • Information about the Resort, skiing, snowshoe, cross country trails and the National Park
  • Basic food supplies, cold drinks and personal items
  • Mountain Bike Rental *during Green Season
  • Mount Baw Baw merchandise *during Green Season
  • Hiking, snowshoeing or cross-country skiing? Complete a trip intention form when departing and returning from your trip.

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For the latest green season conditions, events, discounts, news and information subscribe to our newsletter. Feeling ready for snow? Subscribe to our 6am Snow and Lift Report during winter.