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Facilities & Services

Your Mountain, Your 

Mt Baw Baw Alpine Resort offers a wide range of facilities to improve your experience during summer and winter


Resort Wi-Fi

Free WIFI can be found throughout the Village, including the following areas: Village Central, Village Central Restaurant, Skiosk, The Village Rental Store. Please visit Guest Services for an access code.


There are no cash out points on mountain presently. The closest cash out locations are Neerim South and Tyers.

Public Phone

A public Telstra phone is located in the Visitor Centre / Changeroom Building.

Baby Changing Facilities

Baby changing facilities are located in the Visitor Centre disabled toilets, and the Village Central Restaurant disabled toilets, allowing access for both parents.

Lockers & Luggage Storage

Guest Services offer locker storage for small to medium sized items (boots, wallets, keys etc). Prices start from $10. A $5 key deposit may apply, which is refunded upon the return of the locker key. Phone: (03) 5165 1136.

Baw Baw Ski Hire also offer locker storage for customers hiring through their business. Phone: (03) 5165 1120

Guest Services

The Guest Services office is located in the Village Rental and Retail store. Locker and luggage storage is available* You can purchase basic food and personal items you need from here during your stay, such as toothbrushes, hygiene items, snacks, easy foods and milk for your convenience.

There is no supermarket up here, we recommend purchasing on the way to the mountain if you’re cooking in your lodge or if you have special dietary requirements. Phone: (03) 5165 1136.

Village Store and Rentals (Winter)

Ski hire store located in the village, offering both equipment and clothing for hire and various accessories for sale. Phone: (03) 5165 1136, select “Rentals” option.

In summer the rental store is open as Guest Services. With souvenirs and basic essentials available for purchase.

Visitor Centre / Change Rooms

The Visitor Centre has changerooms, lockers, public pay phone and baby changing facilities for parents. The facility is open 24 hours.

Warm Eating Area

Located adjacent to the roundabout before you reach the ski bowl, the warm eating areas is a heated, undercover seating area where you can take a break or enjoy your lunch. The warm eating area opens 7am to 9pm daily. There are also toilet facilities in the same building.

Village Central Area

With fantastic views over Gippsland the Village central area has picnic tables, seating, an outdoor stage and is located close to the Resort’s two main food venues and ski hire stores. Through the season we host live music and events in this area.

Food and Drink

The resort has two food and drink venues: Village Central Restaurant (Year-round, Sit-down meals, high end dining, coffee and drinks) and Skiosk (Winter only*, quick hot food, snacks and drinks). Phone: (03) 5165 1136 select “Village Central” option or call them directly on 03 5165 1123.

First Aid Centre

The Mt Baw Baw First Aid Centre (formerly Med Centre) is operated by Ski Patrol. Contact Mt Baw Baw Ski Patrol or speak to one of our staff if you require medical assistance. Our medical center is not staffed full time.

Prayer Room

Whilst we do not have dedicated prayer facilities, please contact us if you’d like to reserve a space on mountain and we will do our best to assist you. Phone: (03) 5165 1136.

Ski Hire and Rentals

There are multiple ski hire options on the mountain. Please visit our Rentals page for more information.


There is no fuel available at the resort or surrounds, please ensure you fill your tank before departing Neerim South, Moe, or the Yarra Valley.




Visit our Guest Services team in the Village Rental and Retail Store to arrange your on-mountain accommodation and activities. Phone: (03) 5165 1136.

Resort Entry Shuttle (Winter)

For those looking to avoid chain fitting, or driving up the resort road, we offer a shuttle service for your convenience. Phone: (03) 5165 1136.

Oversnow Transport (Winter)

Oversnow transport to your lodge is available and some lodges offer this service privately. Phone: (03) 5165 1136 (luggage service only).

Babysitting Services

There are no babysitting services on mountain. However, you can book your children in for a ski lesson and our fantastic Snow Sports staff will teach your children.

Spa & Sauna

The sauna isn’t available presently for public bookings. Several lodges offer spa facilities including Snow Gum Apartments.

Other Info

Lodge Ownership / Real Estate

Investing in your piece of Alpine real estate may be the perfect move for you and your family. There are also a number of club operated lodges that work on membership models. For more information about current availabilities please search “mt baw baw real estate” or get in touch with lodge operators directly.

Business and Marketing opportunities

Whether you’re a food truck operator or a local tradie, Mt Baw Baw Alpine Resort engages a wide array of local and national businesses to assist with the smooth operation of the resort during snow season and in summer. Visit our business opportunities EOI page for details.


Visit our Frequently Asked Questions page for more info.


This information is provided for your convenience and may become out of date. Please contact us for the latest information.

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