Guest Services

Opening Times:

Green Season: CLOSED

Winter Season: 8am – 6pm

Services include:

• Accommodation booking and check-in/out
• Information about the Resort, skiing, snowshoe, cross country trails and the National Park
• Basic food supplies, cold drinks and personal items
• Mount Baw Baw merchandise

Mt Baw Baw Green Season

October 2025 – May 2026

Resort Entry Free!

Important Information:

Mt Baw Baw is closed for the Green Season.

However, you are still welcome to visit the resort and enjoy outdoor activities such as mountain biking and hiking.

We recommend downloading our trail maps before your visit.

Be prepared for your visit to Mt Baw Baw

• No food and beverage venues will be open during the Green Season, except on event weekends.

• Please bring your own food and snacks.

• Safe drinking water is available from all taps – we recommend bringing a refillable water bottle.

• Undercover BBQs are available for guest use.  (Please ensure BBQs are cleaned thoroughly after use.)

Closed Facilities

The following facilities are not open during the Green Season:

• Guest Services office

• Village Central Restaurant (closed except on event weekends)

• Café 11

• Skiosk

• Warm eating area

Please note: The toilet block in Carpark 1 will remain open for guest use.

Accommodation & Check-In

Mt Baw Baw-owned accommodation is not available during the Green Season, except on event weekends.

If you have a booking, self check-in instructions will be sent to you via email or SMS before your arrival.

Mt Baw Baw-owned accommodation includes:

• Altitude Apartments 1 & 2

• Benbullen Lodge

• Bunerong Lodge

• Frosti Lodge

• Site 11 Lodge

• Snow Gum Apartments 1 & 2

• Woollybutt Cabin

For all other accommodation options, feel free to explore our accommodation page to see all lodges on mountain.

Many of the private lodges have their own websites, we suggest contacting them directly,