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COVID-19 Information

COVID-19 Information Winter 2022

Latest Information

Winter Season 2022:

Customers visiting the resort should follow all government guidelines relating to COVID-19 testing, isolation and reporting – Learn more

Please respect our staff and comply with any venue based restrictions.

 


COVID-19 Cancellation Policy

Please note the cancellation and refund policy for privately owned and operated properties and or services are subject to the discretion of the individual properties.

These properties are not operated by Southern Alpine Resort Management Board and may fall under a separate set of Terms and Conditions. Please refer to the individual property website for details.

Mount Baw Baw Alpine Resort (properties and products owned and directly operated by Southern Alpine Resort Management Board) can provide a change of dates or full/partial refund if your booking is affected by:

  • Closure of the resort due to Victorian Government COVID-19 restrictions.
  • Victorian Government COVID-19 travel restrictions prevent you from travelling on your intended dates. This DOES NOT include testing requirements.
  • You have contracted coronavirus and are unable to travel as per government guidelines on your intended dates, and you have provided sufficient notice to the Resort. You will be asked to provide proof of reported case.

Frequently Asked Questions

Can I visit Mt Baw Baw now?

Yes – the Resort is open to all Victorians.

Do I require a COVID test before visiting the Resort in 2022?
Covid-19 testing is no longer required to visit an alpine resort in Victoria. See you soon.

Hey, I have another question.

Please see our FAQ and Services page. Or you can contact Guest Services on guest.services@mtbawbaw.com.au or 03 5165 1136.


Mental Health Information

In these challenging times – please look after your mental health, this information compiled by our DELWP colleagues may help.

LOOKING AFTER YOUR MENTAL HEALTH DURING THE CORONAVIRUS OUTBREAK
Some helpful information from the Beyond Blue website:

  • Try to maintain perspective.
  • Find a healthy balance in relation to media coverage.
  • Access good quality information.
  • Try to maintain a practical and calm approach.
  • Try not to make assumptions.

Managing your mental health while in self-isolation or quarantine (or indeed working from home for long periods):

  • Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
  • Remember that your effort is helping others in the community avoid contracting the virus.
  • Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
  • Engage in healthy activities that you enjoy and find relaxing.
  • Keep regular sleep routines and eat healthy foods.
  • Try to maintain physical activity.
  • Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
  • For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.

Children and Young People

  • Families and caregivers of children and young people should discuss news of the virus with those in their care in an open and honest way.
  • Try to relate the facts without causing alarm, and in a way that is appropriate for their age and temperament. It is important to listen to any questions they may have, to let them know that they are safe and that it’s normal to feel concerned.

Seek Support
It’s normal to feel overwhelmed or stressed by news about the outbreak. Whilst keeping up to date is important, be cautious about the amount of time you spend watching the coverage. Maintain a healthy balance.
People who have experienced mental health issues in the past, or those who are feeling anxious should:

  • Activate support networks.
  • Acknowledge feelings of distress.
  • Seek professional support early if you’re having difficulties.

Visit the Beyond Blue website for more information

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