Terms and Conditions

1. Payment

1.1 When making a booking by phone or in person I agree to the following:

a) Provide credit card details for a non refundable deposit of 50% to secure booking. Only reservations made via credit card will be accepted.
b) For internet bookings. 100% payment is due at the time of booking.
c) Balance is due 30 days prior to arrive date, and will be debited from my credit card without notification at that time.
d) Credit card details are required to make a booking. If you wish not to have your credit card debited for your balance payment, you may choose to pay cheque for the balance payment. Should you choose this option you must communicate this to Resort Management and payment must be received at least 30 days prior to arrival date. Failure to do so will result in balance payment being charged to the listed credit card.

1.2 Payment of the deposit via telephone or via the internet will be taken as your acceptance of these booking terms and conditions.

2. Refunds

2.1 When cancelling a booking I acknowledge and agree that:

a) If I cancel within 30 days of arrival date, there is a 100% cancellation fee and no refund is due to me.
b) If I cancel before 30 days of the arrival date. I forfeit my 50% deposit.
c) Changing dates of booking is considered to be a cancellation.
d) Refunds will be due to customers in circumstances such as road closures.
e) No refunds are given to customers due to lack of snow or bad weather conditions.
f) No Shows will be considered a cancellation.
g) Cancellations are not accepted for bookings from Wotif.com
h) Refunds will not be given in the event of Power outages or such events beyond our control.

2.2 Management disclaims all responsibility and accepts no liability in respect of any errors or misdescriptions and all associated disappointment, loss, inconvenience, expense or injury caused. Without liability, we will not be responsible if the product is not available due to civil unrest, industrial disputes, interruptions to power supply, adverse weather conditions, health risk or terrorist activity.

2.3 Management reserves the right to charge a refundable key bond of up to $100 for any accommodation keys or equipment used. Keys and/or equipment must be returned upon departure, failure to do so will result in loss of bond.

2.4 Management reserves the right to request that guests 'check out' on the day of departure prior to the designated 'check out' time. Failure to 'check out' at the designated time will result in a $30.00 per hour late checkout fee and will be charged to the guest's credit card.

2.5 Management reserves the right to charge for any damage, breakages or theft that occurs by you or your guests during your stay.

3. Travel Insurance

3.1 Management strongly recommends Travel insurance to protect you against loss of personal belongings, public liability, adverse weather.

4. Occupancy Conditions

4.1 I acknowledge and agree that the following additional conditions apply:

a) Guests must be at least 18 years old to stay without parental/guardian supervision in the Alpine Hotel.
b) Guests must be at least 18 years old to stay in the Backpacker accommodation in the Alpine Hotel.
c) Accommodation is to be left in a clean and tidy condition by checkout. In the event that the gust leave dishes unwashed and rubbish lying around a cleaning fee of $30.00 per hour shall be charged to the listed credit card.
d) All accommodation is smoke free. In the event that guests smoke or allow others to smoke, a cleaning charge of $200 shall be charged to the guests account.
e) No pets of any description are allowed at the Resort.
f) Clients occupying self-contained accommodation may be required to bring sheets, pillow cases, towels, tea towels, washing and personal items. All lodge and accommodation bedding is correct at the time of notification by property management. bedding and inclusions are subject to change without notice.

4.2 I agree to pay and be responsible for any damage or losses caused to the bed/rooms or facility as a result of any action by myself, my guests, and incites, and will immediately notify management of any such damage or loss. Failure to do so will lead to prosecution to the full extent of the law.

4.3 I agree to indemnify Mt Baw Baw Resort Management from and against all claim, suits, actions and demands made against Mt Baw Baw Alpine Resort Management which arise out of the use of the apartment/cabin/lodge/hotel and its facilities by myself, my guests, and invitees.

4.4 To the extent permitted by law, I also release Mt Baw Baw Resort Management Board from and against all claims, suits, and actions relating to my booking and use of the accommodation and its facilities.